Shipping + FAQs


Orders typically ship out the same day they are received. However, due to global Covid-19 regulations, our fulfillment center is minimizing staff working hours and prioritizing staff safety. Please allow additional time for your orders to process and ship. 


How can I earn free merch?

Check our Contributor page to learn ways you can earn free merch by contributing to Rasa Open Source. And be on the lookout for special giveaways!

If you're not a contributor yet, our goal is to keep merch as affordable as possible. Items are priced at cost and we don't charge for shipping, no matter where in the world you are located.

Who pays customs fees?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Although Rasa does pay shipping fees, we unfortunately don't have a way of knowing if additional fees will be charged or how much they will be - nor do we have a way of paying customs fees when they occur. If customs fees are charged on your order, you will be responsible for paying these charges.